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Frequently Asked Questions

Frequently Asked Questions

You can install multiple secondary meters based on the capacity of your electricity supply. It is advisable to consult your chosen electrician or M-Paya consultants for professional guidance on the number of secondary meters that can be accommodated.

Yes, M-PAYA Energy provides you with the capability to monitor your electricity or water consumption online through our dedicated online portal. These offer real-time insights into your building usage patterns and history, enabling you to make informed decisions about your utility consumption.

To top up your meter, you can conveniently purchase power tokens from M-PAYA. Simply use the M-PESA Paybill 718889, for the Account Number [11-digit prepaid meter number]

No, the secondary meter is dependent on the continuous functionality of the main supply meter to access electricity.

M-PAYA Prepaid meters are readily available through a network of electrical wholesalers located nationwide. To find your nearest supplier, kindly contact our dedicated help desk at +254 709 058 011 for assistance.

Our M-PAYA meters are designed to be cost-effective and affordable. To obtain detailed pricing information, please visit our Products Page, where you can explore the range of available meters.

The installation of M-PAYA Prepaid meters can be arranged by one of the following:
  1. M-PAYA directly handles the installation.
  2. A Registered M-PAYA Partner may be engaged to oversee the installation.
  3. A qualified electrician selected by the landlord or developer can manage the installation process.

No, secondary meters must be connected downstream from the primary main meter, ensuring that the primary supply meter remains in place and functional.